Mitel Call Center Business Edition

Mitel Call Center Business Edition

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Mitel Call (Contact) Center Business Edition is designed for single-site contact centers with 25 or fewer agents. This value-packed, out-of-the-box solution offers you a selection of the most frequently used applications from Mitel’s Contact Center portfolio. It delivers:

  • Award-winning graphical agent desktop
  • Core set of historical and real time reports
  • Consolidated agent and queue management
  • Rich voice automatic call distribution (ACD) functionality
  • Intelligent, advanced call routing options and interactive voice response (IVR)
vmware-virtualization

Contact Center Business Edition combines robust communications platforms (Mitel 3300 IP Communications Platform, automated call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include:

Management and Reporting Applications

  • Mitel Contact Center Management: Management tools for small to multi-site contact centers
  • Mitel Interactive Contact Center and Visual Queue: Dynamic telephone system control in real-time
  • Mitel Call Accounting: Call costing

Media Distribution and Routing Applications

  • Automatic Call Distribution
  • Mitel Intelligent Queue: IVR, advanced routing and self service
  • Mitel Multimedia Contact Center: ACD for e-mail, web chat, fax SMS and walk-in

Supervisor and Agent Productivity Applications

  • Mitel Contact Center PhoneSet Manager and Contact Center Softphone
  • Mitel Contact Center Screen Pop: CRM screen-pop
  • Outbound Dialing: automated dialing
  • Remote Agents: agents anywhere

Third-Party Contact Center Applications

For information on product and application interoperability, please contact Blue Violet Networks sales support.

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