Mitel Contact Center Management

Contact Center Management Solutions

mitel contact center solutions

Optimize call center operations with real-time and historic reporting, sophisticated call routing, customer self-service tools and support for multi-media communication, including email, web chat and social media.

Blue Violet Networks is one of the largest technically proficient integrators in the United States standing side-by-side with its customers since 1979. Our strength resides in exceeding expectations by providing innovative solutions for K-12 schools and colleges, national enterprises, and federal, state, and local governments. As an award-winning integrator, Blue Violet Networks ensures secure easy-to-use systems offering a sophisticated IT-friendly, end-to-end solution that will grow with any organization.

Browse MiContact Center solutions below and/or request a quote for a customized call center solution to address your organization's needs.



Mitel Customer Service Manager

Mitel Customer Service Manager

Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) is an entry level contact center solution, available exclusively on the Mitel Applications Suite, a communications solution for small and medium-sized businesses. It enables basic contact centers or workgroups to efficiently monitor and manage, and route calls.

Mitel Call Center Business Edition

Mitel Call Center Business Edition

Mitel Call Center Business Edition is designed for single-site call centers with 25 or fewer agents. This value-packed, out-of-the-box solution offers you a selection of the most frequently used applications from Mitel's Contact Center portfolio.

Mitel Call Center Enterprise

Mitel Call Center Enterprise

Mitel Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; it meets the advanced requirements of small, single-site contact centers, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centers. Designed to ensure business continuity, it is a robust solution that delivers resiliency and high availability.

Advanced Call Centers

Advanced Call Centers

Resiliency and high availability ensure business continuity and provides you with affordable, reliable options to ensure business continuity in the event of a network outage or hardware failure.

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