Mitel Contact Center Management
Contact Center Management Solutions
Optimize call center operations with real-time and historic reporting, sophisticated call routing, customer self-service tools and support for multi-media communication, including email, web chat and social media.
Blue Violet Networks is one of the largest technically proficient integrators in the United States standing side-by-side with its customers since 1979. Our strength resides in exceeding expectations by providing innovative solutions for K-12 schools and colleges, national enterprises, and federal, state, and local governments. As an award-winning integrator, Blue Violet Networks ensures secure easy-to-use systems offering a sophisticated IT-friendly, end-to-end solution that will grow with any organization.
Browse MiContact Center solutions below and/or request a quote for a customized call center solution to address your organization's needs.
Mitel Customer Service Manager (formerly Inter-Tel Contact Center Suite) is an entry level contact center solution, available exclusively on the Mitel Applications Suite, a communications solution for small and medium-sized businesses. It enables basic contact centers or workgroups to efficiently monitor and manage, and route calls.
Mitel Call Center Business Edition is designed for single-site call centers with 25 or fewer agents. This value-packed, out-of-the-box solution offers you a selection of the most frequently used applications from Mitel's Contact Center portfolio.
Mitel Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; it meets the advanced requirements of small, single-site contact centers, and seamlessly scales to address the needs of distributed, multi-site, virtual contact centers. Designed to ensure business continuity, it is a robust solution that delivers resiliency and high availability.
Resiliency and high availability ensure business continuity and provides you with affordable, reliable options to ensure business continuity in the event of a network outage or hardware failure.