Messaging

CallXpress Speech Server, powered by Seneca

Seneca is built on award-winning voice-user interface tools for communication, messaging and content access. It speech-enables common office technologies, such as voice mail, e-mail, fax, PBX features, groupware, and calendaring. Powered by intuitive voice commands, Seneca quickly connects callers to employees and employees to information.

Full hands-free Mobility
Seneca provides for a full hands-free user experience. You can access virtually the full functionality of Seneca using your voice, without having to dial. This includes the ability to log onto the system, access all messages, send messages, locate other users, make outgoing calls, schedule calendared appointments, and return to the Seneca menu to perform other functions after a call is completed.

One-Call Productivity
Via voice commands, callers may direct Seneca to locate an employee, call another contact or leave a message—all in one call. Employees, on the other hand, may set Seneca to redirect calls from the office to any alternative location. As a result, more connections are completed more quickly whether users are in the office or on the road.

Simple to Use and Administer
Life is simple for the Seneca user. By memorizing a few short speech commands, you can gain back those precious lost calls, e-mails, faxes and more. You are better able to manage important connections by simply speaking, leaving your hands free for driving or typing.

Cost-Effective Integration
Seneca extends the capabilities of CallXpress, but also leverages other existing software and hardware investments. The module may be configured to integrate with and enhance virtually any voice mail system. Seneca also offers tailored, scalable configurations and compatibility with most PBX or KTS systems.

Seneca® System Features

  • Nuance 8.5 Speech Recognition Engine
  • Vocalizer 4.0 TTS
  • Barge-In (System Wide)
  • Barge-In Off Switch (User Menu)
  • Expanded User and Ports
  • Third-Party Voice Mail Interface
  • Speech-Enabled Menus with Audiotext
  • Windows 2003 Server Support
  • CallXpress / Seneca Data Link
  • Active Directory MMC Snap-in
  • Exchange Calendaring
  • Call Waiting (Whisper Mode)
  • Call Holding
  • Missed Call Message
  • Caller ID Based User Login
  • Logon by Voice
  • Locate from User Menu
  • MS Exchange Contact Dialing
  • Dial Number by Voice
  • Call Recording
  • Auto Locate
  • Personal Distribution List
  • E-mail Notification of Voice Mail Message
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