Messaging

AVST’S CallXpress

CallXpress gives you the power to give your workforce the freedom to be highly mobile, yet still receive and send messages of all types, from anywhere. CallXpress allows you to work without interruption from phone calls, yet still be notified of the most important phone calls and messages and also provides 24-hour information for your customers or employees through on-demand data distribution.

CallXpress provides flexible management on the road, allowing users to manage voice, fax and e-mail messages from any location at any time — whether via desktop, laptop, PDA, wired telephone or cell phone. When LAN or Web access is not available, all messages may be managed in one phone call.

CallXpress also offers sophisticated Interactive Voice Response (IVR) technologies to help you take customer service to new levels, by enabling your database to read or fax information on demand.

CallXpress® Features

Auto Login
Notification
Return Call
Record Call
Voice-Activated Access to Messages
Message Presentation Filters
Text-to-Speech E-mail with Voice Reply
Forwarding E-mail Messages and Attachments to a Fax Machine
Immediate Message Notification
Unified messaging from the desktop
Receiving your Fax Messages at the Desktop
Live Reply from the Desktop
Mixed Media Messaging
Call From Contacts
Accessing All Your Messages from the Internet
Call Processor Mailboxes
Extension Specific Processing (Personal Menus)
Fax Libraries
Shared Extension Support
Graphical System Administration with Global User Administration
Message Networking
Mailbox Set-up
Alternative User Interfaces
Automated Agent
Multiple Integration Support
Active Directory MMC Plug-In
SMTP Notification
Integrated Client Access Capability
Citrix Terminal Services Capability
Third-Party Fax Gateway
Increased Port Capacity for E1 and T1
Easier access to Greetings in the Serenade TUI
Filtered messages with Serenade VMX and Centigram TUI Emulations
Integration with the Cisco CallManager via E1 QSIG
Strong Password Support