Contact Centers

Remote Agents

Benefiting Remote Agents with the Mitel Teleworker Solution

Imagine if you could efficiently extend the full voice and data capabilities enjoyed by agents in your contact center to agents working at home or remotely. You could grow your contact center beyond the limits of its current facilities without increasing overhead – or eliminate the physical center altogether. You could offer agents the option of working at home without the need, expense or hassle of a daily commute. You could recruit new agents from outside your geographic area of operation without requiring them to relocate. And you could retain the services of skilled agents who move away from your operation due to relocation. Imagine all that and you begin to get a very real picture of the benefits your operation / agents could enjoy with the Mitel Teleworker Solution.

Mitel Teleworker Solution is an IP-based solution that supports remote agents with complete access to the voice and data capabilities enjoyed by their colleagues inside the contact center. All a remote agent needs to be a fully integrated member of the contact center team is a Mitel 5220 IP Phone, a PC, a home router and a high speed Internet connection.

A simple plug-and-work solution, the agent merely plugs the 5220 IP Phone to their home router, which is in front of their high-speed connection, attach their PC into the phone, launch the PC-based VPN client, and the system does all the rest – establishing a secure connection over the Internet back to the contact center.