First American Glendale

Client Profile:

• The First American Corporation is the nation's leading provider of Title Insurance and business information. Tracing its history to 1889, First American continues its commitment to service by providing the information resources businesses need to make timely and accurate decisions.
• The First American Corporation is backed by industry-leading technology systems, First American delivers efficiency to support your business information needs.
• Headquartered in Santa Ana, California
• 35 locations in Southern California
• Customer since 1989

Business Challenges:

To handle large incoming time sensitive call volume and to overflow excess calls to hubs on a skills base route table with reporting.

Blue Violet Networks Solution:

• 35 Mitel SX2000 switches networked to Glendale, Riverside or Ventura hubs
• Utilizing ACD Call Center with Reporting software
• Centralized Octel/200 Voice Mail to simplify management and cost
• 1,500 Telephones and growing